Our commitments

Service

The Universal Flower team will pour its heart and soul into providing the best flower delivery service in the country of your choice within 24 to 48 hours.

Our Customer Service line is available to you from Monday to Friday from 9am to 6pm and Saturday from 10am to 3pm. Closed on Sundays and bank holidays.

By email : Customer service.

We will aim to respond to all queries in 24-48 hours.

You can also write to :

Universal Flower
Service Clients
15 rue Lucien Frémont,
60810 Brasseuse
France

Satisfaction guarantee

We put all our energy into ensuring that you get the best flower delivery once you have ordered.

In the event of non-delivery or a complaint regarding the floral product, we suggest that you consult our General Terms and Conditions of Sale (T&Cs) by clicking on this link.

Respect for your privacy and your personal data

Personal data which you have disclosed whilst ordering on our website is protected by European GDPR regulation.

We suggest that you consult our GDPR policy by clicking on this link.

Payment security

Universal Flower ensures secure, flexible online payments by bank card or credit thanks to its payment system operated by a specialist, secure payment service provider. All transactions made with credit and debit cards are charged at the time of purchase.

Universal Flower guarantees that your bank details are kept totally confidential, secured by a SSL protocol which automatically provides authentication to grant access to information during bank card payment and encrypts all transactions in order to guarantee privacy. We never view or keep your bank account card details.